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The Purchaser acknowledges that they are purchasing a memorial and any related products or services from Milano Monuments, LLC, as described in the accompanying sales order, approved design, and any written amendments.
The Purchaser represents that they have the authority to purchase the memorial and authorize its placement at the designated cemetery or location.
Changes to the memorial purchase, approved design, or installation instructions may be authorized only by the Purchaser or another individual whose authority has been verified and accepted by Milano Monuments.
The Purchaser is responsible for resolving any disputes involving family members, cemetery lot owners, or other individuals claiming authority over memorial decisions. Milano Monuments may request documentation of the Purchaser's authority when reasonably necessary.
The Purchaser is also responsible for verifying that no other permanent memorial has already been installed on the designated gravesite. Milano Monuments shall not be responsible for costs or complications resulting from an existing memorial that was not disclosed before production.
Memorials are custom-made products designed, ordered, and manufactured according to the Purchaser's individual selections and specifications.
All memorial purchases are considered final. Orders are non-cancellable and non-refundable, except where cancellation or refund rights are required by law or expressly agreed to in writing by Milano Monuments.
The Purchaser acknowledges that Milano Monuments may incur expenses for consultations, design, planning, materials, manufacturing, and other preparations immediately following acceptance of the order.
Any exception to the cancellation or refund policy must be approved in writing by Milano Monuments.
Deposit & Payment Requirements
A deposit equal to 50% of the total memorial purchase price is required before production begins, along with any applicable cemetery fees.
The remaining memorial purchase balance is due upon completion of the contracted work. Delivery or installation will be scheduled once payment has been received in full and all necessary cemetery approvals have been obtained.
Cemetery Fees & Approval
In most cases, Milano Monuments collects the applicable cemetery fees from the Purchaser and forwards the exact amount to the cemetery, together with the required memorial application and supporting documentation, for review and approval. Certain cemeteries may require the Purchaser to pay these fees directly.
Cemetery fees, regulations, and approval requirements are established by each cemetery and may change without notice to Milano Monuments. During the application and approval process, the cemetery may notify Milano Monuments of changes to its fees or requirements.
Milano Monuments will notify the Purchaser of any increases or decreases in cemetery fees identified during this process. Any additional cemetery fees are the responsibility of the Purchaser and must be paid before the memorial can proceed through the applicable approval or installation process. Any decrease in cemetery fees will be credited or refunded to the Purchaser, as appropriate.
Purchase Price Validity & Inactive Accounts
The purchase prices stated in this Agreement will remain valid for one (1) year from the original contract date, provided the Purchaser maintains regular payments, communicates with Milano Monuments regarding any outstanding balance, or remains in good standing under an approved payment arrangement.
If an order remains inactive for one (1) year or longer due to a lack of payments and communication from the Purchaser, Milano Monuments reserves the right to reevaluate the original contract pricing and adjust any unfulfilled products or services to reflect current material costs, labor rates, manufacturing expenses, and other applicable costs.
Any revised pricing will be communicated to the Purchaser in writing before additional work proceeds. Payments previously received will be credited toward the revised purchase price.
Milano Monuments is not obligated to honor original contract pricing indefinitely on inactive or abandoned orders. Customers who maintain regular payments and communication with Milano Monuments will not be subject to repricing solely because one year has passed.
Outstanding Balances & Finance Charges
Balances that remain unpaid after becoming due may be subject to a finance charge of 2% per month, to the extent permitted by law, when the Purchaser is not making regular payments, maintaining communication, or complying with an agreed payment arrangement.
Milano Monuments may waive or suspend finance charges for Purchasers who maintain regular payments, communicate regarding their balance, or remain in good standing under an approved payment plan.
Any payment arrangements or exceptions must be approved by Milano Monuments.
Before final engraving, Milano Monuments will provide the Purchaser with a scale drawing or design proof for review and approval.
The approved drawing will serve as the final agreement regarding the memorial's style, size, lettering, names, dates, spelling, design, and layout, together with any additional written specifications incorporated into the purchase agreement.
The Purchaser is responsible for carefully reviewing all information before approving the final design.
Once the design has been approved, Milano Monuments is authorized to proceed with production according to the approved specifications.
Changes requested after final approval may result in additional charges, revised production timelines, or limitations based on work already completed.
The final execution of lettering and design, including appropriate positioning, size, depth, and production methods, will be determined by Milano Monuments consistent with the approved design and accepted craftsmanship standards.
Delays in reviewing or approving memorial drawings, providing requested information, or responding to communications may delay production and installation. Milano Monuments is not responsible for delays resulting from the Purchaser's failure to provide necessary documents, approvals or information.
If an error in names, dates, spelling, or other information appears on the final design approved by the Purchaser, any requested correction after engraving or production has begun may result in additional charges. Milano Monuments remains responsible for errors caused by its failure to follow the approved design.
Any agreement between the Purchaser and a salesperson or representative that is not included in the written contract or an approved written amendment shall not be binding.
Granite and other natural stone materials may vary in color, shade, veining, grain, pattern, and overall appearance.
Samples, photographs, showroom displays, and previously manufactured memorials are representative and may not exactly match the materials available at the time of production.
The Purchaser acknowledges that natural variations in color and grain are inherent characteristics of stone and are beyond Milano Monuments' reasonable control.
Certain granite colors, varieties, and materials may become unavailable due to quarry closures, discontinued production, supplier limitations, import restrictions, or other circumstances beyond Milano Monuments' reasonable control.
If the originally selected material becomes unavailable, Milano Monuments will make reasonable efforts to locate the original material or identify a comparable alternative. Any proposed substitution and associated price adjustment will be presented to the Purchaser for written approval before proceeding.
Differences resulting from the natural characteristics of stone do not, by themselves, constitute a material defect or grounds for cancellation or refund.
Milano Monuments agrees to make reasonable efforts to complete the contracted work as promptly as possible.
Estimated production, delivery, and installation timelines are provided in good faith and are not guaranteed completion dates unless expressly agreed in writing.
Unforeseen circumstances, including material shortages, supplier delays, transportation issues, weather, cemetery restrictions, labor interruptions, or other conditions beyond Milano Monuments' reasonable control, may delay or prevent completion or delivery.
Milano Monuments shall not be responsible for delays caused by circumstances beyond its reasonable control but will make reasonable efforts to communicate significant delays and complete the work within a reasonable period.
Production and installation scheduling may depend upon receipt of all required payments, design approvals, cemetery authorizations, and necessary materials.
All memorial orders are subject to the rules, regulations, fees, and approval requirements established by the cemetery where the memorial will be installed.
Milano Monuments will coordinate with the cemetery to obtain the necessary memorial approvals before carving or production begins, where such approval is required.
Cemeteries may establish requirements concerning memorial dimensions, materials, design, finishes, foundations, installation procedures, and related fees.
If a cemetery requires changes to the originally selected memorial, Milano Monuments will notify the Purchaser of the necessary adjustments. Changes in size, materials, design, finish, or other specifications may result in additional charges, which will be communicated before proceeding.
Cemetery fees, foundation charges, installation fees, and other cemetery-imposed costs are the responsibility of the Purchaser. Depending on the cemetery's procedures, these fees may be collected by Milano Monuments and forwarded to the cemetery or paid directly to the cemetery by the Purchaser.
Cemetery fees, regulations, and approval requirements may change independently of Milano Monuments. Any additional fees or required adjustments will be communicated to the Purchaser in accordance with the payment provisions of this Agreement.
Cemetery Review & Verification
The Purchaser acknowledges that cemetery approval procedures vary. Some cemeteries review gravesite locations, existing memorials, names, dates, lettering, designs, dimensions, and materials, while others review only certain specifications, such as memorial size, material, or installation requirements.
Cemetery approval does not necessarily confirm the accuracy of names, dates, spelling, design details, burial locations, or whether another permanent memorial already exists on the designated gravesite.
The Purchaser is responsible for verifying the accuracy of all personal information, memorial inscriptions, and designated gravesite information before final design approval. Milano Monuments will rely on the information and approvals provided by the Purchaser and cemetery when preparing and producing the memorial.
Memorial installation is subject to cemetery approval, suitable site conditions, weather, accessibility, and applicable cemetery requirements.
Some cemeteries require foundations to be constructed and paid for before memorial delivery or installation can occur.
Certain cemeteries reserve the right to install or set memorials themselves. When installation is performed by the cemetery, the cemetery is responsible for its own installation work.
Foundations, setting, leveling, and related services are included only when specifically identified in the purchase agreement.
Additional work required because of unforeseen site conditions, cemetery requirements, or Purchaser-requested changes may result in additional charges.
Milano Monuments is not responsible for installation work performed independently by cemetery personnel or other third parties.
The memorial remains the property of Milano Monuments LLC until payment has been received in full, subject to applicable property and cemetery requirements.
Following installation, cemetery maintenance, grounds conditions, landscaping, and activities performed by cemetery personnel or other third parties may affect the memorial.
Milano Monuments is not responsible for damage caused by cemetery equipment, landscaping operations, vandalism, accidents, unauthorized alterations, improper maintenance, or other activities performed by cemetery personnel or third parties.
If damage occurs as a result of cemetery operations, third-party activities, or other circumstances outside Milano Monuments' responsibility, any requested repair, restoration, or replacement services may be subject to additional charges.
The Purchaser is encouraged to contact Milano Monuments regarding any concerns involving the memorial before arranging repairs or modifications through another provider.
In certain circumstances, a Purchaser may request that Milano Monuments manufacture and complete a memorial during their lifetime but delay delivery or installation until a future date, including following the death of the individual for whom the memorial is intended.
Complimentary Storage
Milano Monuments will provide ninety (90) days of complimentary storage following notification that the memorial has been completed.
If the Purchaser requests that the completed memorial remain in Milano Monuments' possession beyond this period, additional storage charges may apply.
Long-Term Storage Fees
Before storage fees begin, Milano Monuments will provide written notice identifying the applicable monthly charge and allowing an additional thirty (30) days to make alternative arrangements or approve continued storage.
If the memorial remains in storage after the notice period, the following monthly fees may apply:
Storage fees will begin no earlier than one hundred twenty (120) days after the original notification of completion, provided the required written notice has been given. Charges will not be applied retroactively.
Storage Arrangements & Responsibilities
The Purchaser is responsible for maintaining current contact information and notifying Milano Monuments when delivery or installation is requested.
Milano Monuments may waive, reduce, or suspend storage fees at its discretion. Any approved alternative storage arrangement must be documented in writing.
Storage fees cover the continued holding of the completed memorial and do not include future lettering, additional inscriptions, cemetery fees, transportation, or installation services unless specifically stated in the purchase agreement.
When delivery or installation is requested, any outstanding storage charges and other amounts due under the purchase agreement must be satisfied before scheduling.
Delivery and installation remain subject to cemetery approval, site conditions, and applicable cemetery requirements.
Milano Monuments guarantees Lithochrome paint for a period of three (3) years on lawn-level memorials and five (5) years on upright memorials, beginning on the date of delivery of the memorial, subject to the applicable written warranty terms.
For memorials installed by cemetery personnel, the warranty period begins on the date Milano Monuments delivers the memorial to the cemetery, regardless of when the cemetery completes installation.
Natural weathering, environmental exposure, aging, and conditions beyond Milano Monuments' reasonable control may affect the appearance of granite, lettering, and painted finishes over time.
Improper Cleaning, Maintenance & Damage: The Purchaser acknowledges that applying waxes, sealants, oils, household cleaners, harsh chemicals, abrasive products, or other inappropriate treatments may permanently damage the memorial.
Milano Monuments is not responsible for scratching, staining, discoloration, loss of polish, chipped or removed paint, or other damage caused by improper cleaning, excessive scrubbing, unauthorized treatments, misuse, or maintenance performed by the Purchaser, family members, cemetery personnel, or other third parties.
Purchasers responsible for memorial care are encouraged to contact Milano Monuments before applying cleaning products or performing maintenance on the memorial.
Any warranty claim will be evaluated in accordance with the applicable written warranty.
The Purchaser should notify Milano Monuments promptly upon discovering a concern involving the memorial's materials, workmanship, lettering, or installation.
Milano Monuments will have a reasonable opportunity to inspect the memorial and evaluate the concern before repairs, alterations, or replacement work is performed by another provider.
When Milano Monuments determines that a covered defect or error is its responsibility, the company will provide an appropriate correction or remedy consistent with the purchase agreement and applicable warranty.
Any changes to the memorial's design, materials, dimensions, inscriptions, installation arrangements, or additional services must be approved by Milano Monuments.
Changes may require a revised design, additional charges, and adjustments to the estimated completion schedule.
Written amendments, revised sales orders, and approved design documents will become part of the purchase agreement.
The Purchaser acknowledges and agrees that Milano Monuments may photograph, video, or otherwise document memorials for design records, quality assurance, installation documentation, customer service, and promotional purposes.
The Purchaser authorizes Milano Monuments to use photographs, videos, sketches, drawings, blueprints, and images of memorials designed, manufactured, or installed by the company for advertising, marketing, educational, and promotional purposes, including print materials, websites, social media, digital advertising, and other media.
Such materials may be used without additional notice, approval, or compensation to the Purchaser.
Milano Monuments will use reasonable discretion and respect when displaying memorial images, recognizing the personal and sensitive nature of memorialization.
The purchase agreement, approved memorial design, applicable written warranties, and any approved written amendments constitute the agreement between the Purchaser and Milano Monuments concerning the memorial purchase.
Any provision determined to be unenforceable will not automatically invalidate the remaining provisions.
Nothing in this agreement is intended to waive rights or remedies that cannot legally be waived.
Estimated production timelines are provided at the time of purchase and begin only after Milano Monuments has received all required signed documents, final design approvals, cemetery approvals, photographs, required payments, and other information necessary to begin production.
All production timelines are estimates and do not constitute guaranteed completion, delivery, or installation dates. Milano Monuments will make reasonable efforts to complete each memorial within the estimated timeframe and communicate significant delays. Production, delivery, and installation remain subject to material availability, supplier delays, weather conditions, cemetery requirements, scheduling availability, and other circumstances beyond Milano Monuments' reasonable control.
Milano Monuments recognizes that purchasing a memorial in advance is a deeply personal decision. Many customers choose to design and purchase their memorial during their lifetime to ensure their individual wishes, preferences, and final arrangements are clearly documented and honored.
By entering into this agreement, the Purchaser selects and authorizes a custom memorial according to the specifications outlined in the signed memorial order and any subsequently approved design documents.
The Purchaser expressly intends for the memorial to be completed and placed in accordance with their documented wishes, even if the Purchaser is no longer living when production or installation occurs.
Milano Monuments will make reasonable efforts to honor the original Purchaser's documented wishes and fulfill the memorial order according to the agreed-upon specifications, subject to applicable law, cemetery requirements, and the terms of this agreement.
The Purchaser understands that this agreement represents the purchase of a custom memorial and associated services, not the establishment of a refundable savings account for surviving family members or representatives.
The Purchaser's death does not, by itself, cancel this agreement or automatically entitle another individual to a refund.
A deposit must accompany the memorial order.
A pre-need memorial purchase must be paid in full to be considered a completed order and to secure the original contracted purchase price for future fulfillment.
Deposits and partial payments do not constitute a completed pre-need purchase and do not guarantee future production, delivery, installation, or preservation of the original purchase price.
Fully Paid Orders: Once the memorial purchase has been paid in full, Milano Monuments will honor the original contracted purchase price for the memorial and services expressly included in the agreement, subject to the terms of the contract and applicable law.
Incomplete Orders: If the memorial purchase is not paid in full, Milano Monuments is not obligated to honor the original purchase price at a later date. If the Purchaser, a family member, or an authorized representative wishes to proceed with the memorial in the future, the order will be subject to Milano Monuments' current book pricing at that time.
Credit for Previous Payments: Any deposits or partial payments previously received toward the memorial purchase will be credited toward the updated purchase price. These payments will not be forfeited solely because the original order was not paid in full.
Milano Monuments may require a new or updated purchase agreement reflecting current pricing, material availability, and applicable cemetery requirements before proceeding with an incomplete order.
Unless otherwise agreed in writing, at least 50% of the total memorial purchase price, plus the cemetery fee must be paid before production begins.
Any remaining balance must be paid in full before delivery or installation is scheduled.
Balances remaining unpaid after becoming due may be subject to a late charge of 2% per month, or the maximum amount permitted by applicable law. Late charges will not apply to payments made in accordance with an approved written payment plan.
All memorials are custom products selected and planned according to the Purchaser's individual specifications.
Milano Monuments commits substantial time and resources to customer consultations, design development, planning, administration, material procurement, inventory allocation, and preparation associated with each memorial order.
The parties intend this agreement to represent a binding purchase of a custom memorial.
All pre-need memorial purchases are intended to be non-cancellable and non-refundable, except where expressly permitted by the signed agreement or required by applicable law.
The Purchaser acknowledges that materials may be purchased or allocated, design work completed, and expenses incurred before physical production or engraving begins.
Following the Purchaser's death, Milano Monuments will seek to fulfill the memorial order in accordance with the Purchaser's approved instructions rather than treat the purchase price as funds available for distribution to family members, beneficiaries, or representatives.
Requests to cancel, modify, or redirect a memorial purchase after the Purchaser's death will be evaluated in accordance with the signed agreement, applicable law, and the requesting individual's legal authority.
Any election to make this agreement legally irrevocable must be separately documented and satisfy all applicable statutory requirements. This agreement does not waive any cancellation or refund rights that cannot lawfully be waived.
Before final engraving, Milano Monuments will provide the Purchaser with a scale drawing or design proof for review and approval.
The approved drawing will serve as the final agreement regarding the memorial's style, size, lettering, names, dates, spelling, design, and layout, together with any additional written specifications incorporated into the purchase agreement.
The Purchaser is responsible for carefully reviewing all information before approving the final design. Once approved, the design will be considered final and will serve as the authorization for Milano Monuments to proceed with production according to the approved specifications.
Following the Purchaser's death, the only additional design-related approval required from the designated heir, Primary Contact, or legally authorized representative will be confirmation of the correct date of death for engraving, if applicable.
The original Purchaser's approved memorial design will remain in effect and will not require additional approval from surviving family members or representatives. Any requests to change the previously approved design will be subject to Milano Monuments' written approval, applicable law, and verification of the requesting individual's legal authority.
Changes requested after final approval may result in additional charges, revised production timelines, or limitations based on work already completed.
The final execution of lettering and design, including appropriate positioning, size, depth, and production methods, will be determined by Milano Monuments consistent with the approved design and accepted craftsmanship standards.
Any agreement between the Purchaser and a salesperson or representative that is not included in the written contract or an approved written amendment shall not be binding.
Granite and other natural stone materials may vary in color, shade, veining, grain, pattern, and overall appearance.
Samples, photographs, showroom displays, and previously manufactured memorials are representative and may not exactly match the materials available at the time of production.
The Purchaser acknowledges that natural variations in color and grain are inherent characteristics of stone and are beyond Milano Monuments' reasonable control.
Granite Availability & Material Substitutions: The Purchaser further acknowledges that certain granite colors, varieties, and materials may become unavailable over time due to quarry closures, discontinued production, supplier limitations, import restrictions, or other circumstances beyond Milano Monuments' reasonable control.
If the originally selected granite is no longer reasonably available when the memorial is scheduled for production, Milano Monuments will make reasonable efforts to locate the original material or identify a comparable alternative in color, appearance, and quality.
If a substitution becomes necessary, Milano Monuments will contact the Purchaser or, following the Purchaser's death, the designated heir, Primary Contact, or legally authorized representative to review the available alternatives and obtain written approval of the replacement material before proceeding.
Any difference in cost associated with the replacement material will be communicated and addressed in writing before production. Any additional charges will be subject to the original agreement's price-protection terms and applicable law.
A necessary material substitution will not, by itself, constitute grounds for cancellation or refund, except as required by applicable law. All other previously approved memorial specifications will remain in effect unless a modification is necessary to accommodate the replacement material.
Differences resulting from the natural characteristics of stone do not, by themselves, constitute a material defect or grounds for cancellation or refund, except as otherwise required by applicable law.
All memorial orders are subject to applicable cemetery rules, regulations, and approval requirements.
Milano Monuments will coordinate with the cemetery as appropriate to verify memorial specifications and installation requirements before production.
Cemeteries may establish requirements concerning memorial dimensions, finishes, foundations, installation methods, and associated fees.
If a cemetery requires changes to the memorial's size, finish, design, foundation, or other specifications, Milano Monuments will communicate those requirements to the Purchaser or appropriate authorized representative.
Any additional charges resulting from cemetery-required changes will be the responsibility of the Purchaser or appropriate authorized representative unless otherwise agreed in writing.
The Purchaser is responsible for verifying that the selected gravesite permits the proposed memorial and that no conflicting permanent memorial has already been installed.
Milano Monuments shall not be responsible for losses resulting solely from inaccurate gravesite information supplied by the Purchaser, except to the extent required by applicable law.
Where a cemetery requires its own personnel to construct foundations, set memorials, or perform installation services, those services will be performed under the cemetery's responsibility.
Cemetery fees are separate from the memorial purchase price and are specifically itemized on the memorial order when applicable.
Because cemetery fees, foundation charges, installation requirements, and related expenses are established independently by individual cemeteries and may change over time, Milano Monuments strongly encourages Purchasers to contact their cemetery directly and pay all applicable cemetery fees directly to the cemetery.
Milano Monuments does not establish or control cemetery fees and cannot guarantee that fees quoted or collected in advance will remain unchanged.
If Milano Monuments accepts payment toward cemetery fees as part of a pre-need purchase, the amount collected will be credited toward the applicable cemetery charges when the memorial is ready for delivery or installation.
Should the cemetery's fees increase, the Purchaser or appropriate authorized representative will be responsible for paying the difference before the memorial is delivered to the cemetery.
Any additional cemetery fees, foundation charges, permit fees, or other requirements not included in the original agreement will also be the responsibility of the Purchaser or appropriate authorized representative.
Milano Monuments will not be obligated to deliver or install the memorial until all required cemetery fees and outstanding charges have been satisfied.
Milano Monuments will make reasonable efforts to complete production and delivery within the estimated timeframe stated on the memorial order.
Production estimates begin only after all required signed documents, customer approvals, cemetery approvals, photographs, and applicable payments have been received.
Production, delivery, or installation may be delayed by circumstances beyond Milano Monuments' reasonable control, including material availability, supplier delays, shipping or transportation disruptions, weather conditions, labor disruptions, cemetery restrictions, permit requirements, and other unforeseen events.
Milano Monuments shall not be responsible for delays caused by such circumstances to the extent permitted by applicable law.
Delivery and installation will be scheduled only after all required payments, approvals, and cemetery requirements have been satisfied.
Future lettering, date inscriptions, cleaning, restoration, resetting, or other services are not included in the memorial purchase unless specifically identified and priced in the written agreement.
If future lettering or other additional services are included, the scope of those services must be documented in writing.
Any services requested beyond those expressly included in the original purchase agreement will be subject to separate pricing and authorization.
Milano Monuments takes pride in the quality of its craftsmanship, materials, and memorial finishes.
Because pre-need memorials may not be manufactured or installed until many years after the original purchase, the Purchaser acknowledges that paint formulations, finishing products, manufacturing processes, and manufacturer warranties may change over time.
Any applicable warranty covering memorial paint, lettering finishes, or other surface treatments will be based on the products and warranty terms in effect at the time the memorial is manufactured. Milano Monuments does not guarantee that the paint formulations, finishing products, or warranty durations available at the time of purchase will remain available in the future.
Natural weathering, environmental exposure, aging, and conditions beyond Milano Monuments' reasonable control may affect the appearance of granite, lettering, and painted finishes over time.
Improper Cleaning, Maintenance & Damage: The Purchaser acknowledges that the application of waxes, sealants, oils, household cleaners, harsh chemicals, abrasive products, or other inappropriate treatments may permanently damage the memorial.
Milano Monuments shall not be responsible for scratching, staining, discoloration, loss of polish, chipped or removed paint, or other damage caused by improper cleaning, excessive scrubbing, unauthorized treatments, misuse, or maintenance performed by the Purchaser, family members, cemetery personnel, or other third parties, except to the extent required by applicable law.
Purchasers and individuals responsible for future memorial care are encouraged to contact Milano Monuments before applying cleaning products or performing maintenance on the memorial.
Any warranty claim will be evaluated according to the applicable written warranty and requirements of law.
Until the memorial purchase price has been paid in full, ownership of the memorial remains with Milano Monuments, LLC, to the extent permitted by applicable law.
In the event of nonpayment, Milano Monuments may pursue remedies available under the agreement and applicable law.
Any repossession or removal of an installed memorial would be subject to applicable law, cemetery requirements, and the rights of affected parties.
The Purchaser may designate a Primary Contact to assist Milano Monuments with communication, cemetery coordination, and scheduling following the Purchaser's death.
Designation as Primary Contact does not, by itself, grant authority to cancel the agreement, redirect funds, materially alter the Purchaser's approved memorial, or disregard the Purchaser's documented wishes.
Any request for modification, cancellation, or other action will be evaluated in accordance with the signed agreement, applicable law, and the requesting individual's legal authority.
Primary Contact Name: __________________________________
Relationship to Purchaser: ________________________________
Phone: _________________________________________________
Email: __________________________________________________
The Purchaser acknowledges and agrees that Milano Monuments may photograph, video, or otherwise document memorials for design records, quality assurance, installation documentation, customer service, and promotional purposes.
The Purchaser authorizes Milano Monuments to use photographs, videos, sketches, drawings, blueprints, and images of memorials designed, manufactured, or installed by the company for advertising, marketing, educational, and promotional purposes, including print materials, websites, social media, digital advertising, and other media.
Such materials may be used without additional notice, approval, or compensation to the Purchaser.
Milano Monuments will use reasonable discretion and respect when displaying memorial images, recognizing the personal and sensitive nature of memorialization.
This agreement, together with the signed memorial order, approved design drawings, written amendments, and any legally required disclosures, constitutes the complete agreement between the parties.
Verbal statements or representations not included in the written agreement are not binding unless subsequently confirmed in a written amendment accepted by both parties.
Any modification to the memorial purchase agreement must be documented in writing.
By signing a Milano Monuments Pre-Need Memorial Purchase Agreement, the Purchaser acknowledges that they have been provided access to and have had an opportunity to review the applicable Pre-Need Memorial Purchase Terms & Conditions.
The Purchaser's acceptance of these terms is documented through the signed purchase agreement. These terms apply to the extent incorporated into that agreement and are subject to applicable law.
The terms applicable to a purchase are those identified in the signed agreement, including the version effective on the date of purchase, unless subsequently modified by written agreement between the parties.
Effective: January 2000
Please check all services applicable to this purchase:
This Agreement applies to inscription and final date lettering, cleaning, restoration, refinishing, repairs, ceramic photo installation, and other memorial maintenance or enhancement services specified on the Purchaser's order.
Services may be performed on-site at the cemetery, at Milano Monuments' facility, or through a combination of both, depending on the nature of the work and condition of the memorial.
Only the services specifically identified on the purchase order are included in the agreed purchase price. Additional services, materials, or repairs are not included unless expressly stated.
All inscriptions, final date lettering, and restoration services are performed by skilled artisans using techniques appropriate for the existing memorial. These may include sandblasting, hand-raised lettering, paneling, cleaning, refinishing, painting, gold application, lithochrome paint, or other specialized methods.
Work performed at the cemetery is dependent upon suitable weather conditions, stone temperature, moisture levels, cemetery access, and scheduling availability.
On-site inscription, final date and restoration season typically runs from June through September, although work may be completed outside this period when conditions permit. The memorial must be sufficiently dry and warm for proper engraving and finishing.
The Purchaser acknowledges that exact completion dates cannot be guaranteed. Weather conditions, cemetery restrictions, material availability, unforeseen memorial conditions, and other circumstances beyond Milano Monuments' reasonable control may delay completion.
Milano Monuments will make reasonable efforts to match existing lettering, engraving techniques, styles, sizes, depths, spacing, colors, and finishes.
Older memorials may feature lettering and designs that were custom, individually hand-drawn or hand-carved by artisans using traditional techniques. Because these original details may vary in shape, size, spacing, and craftsmanship, an exact reproduction cannot be guaranteed. Milano Monuments will make every reasonable effort to achieve the closest possible match while preserving the overall appearance of the existing memorial.
Purchaser Initials: __________ (When applicable)
The Purchaser understands that existing memorials may exhibit natural aging, weathering, staining, discoloration, deterioration, previous repairs, cracks, or other conditions that may affect the restoration process or final appearance.
Some conditions may not be visible until cleaning, restoration, or repair work has begun.
Restoration services are intended to improve the appearance and condition of an existing memorial; however, restoration to its original or like-new condition cannot be guaranteed. Certain stains, discoloration, surface imperfections, or signs of aging may remain.
Milano Monuments will exercise reasonable care when performing work on existing memorials and is not responsible for pre-existing damage or deterioration.
Milano Monuments may document the existing condition of the memorial through photographs before, during, and after the work for project documentation and quality assurance purposes.
Purchaser Initials: __________ (When applicable)
Certain restoration or repair services may require the memorial to be temporarily removed from the cemetery and transported to Milano Monuments' facility.
When removal is included in the approved scope of work, the Purchaser authorizes Milano Monuments to coordinate the removal, transportation, restoration, and reinstallation of the memorial, subject to applicable cemetery approvals and regulations.
The Purchaser represents that they have the authority to authorize the requested work and will assist in obtaining any necessary authorization from the cemetery, lot owner, or other responsible party.
The Purchaser understands that older memorials may have weakened foundations, deteriorated joints, concealed cracks, previous repairs, or other structural conditions that may become apparent during removal, handling, or transportation.
Milano Monuments will exercise reasonable care during these activities but cannot guarantee that pre-existing structural conditions will not require additional repairs or affect the ability to safely reinstall the memorial.
If unforeseen conditions require additional work or charges, Milano Monuments will notify the Purchaser and obtain approval before proceeding.
Removal, transportation, foundation work, and reinstallation are included only when specifically identified on the purchase order.
Purchaser Initials: __________ (When applicable)
The Purchaser understands that paint, gold finishes, lithochrome, and other coloring materials applied at the cemetery are subject to environmental conditions that cannot be fully controlled.
Unlike applications performed in a temperature-controlled facility, on-site finishing may be affected by temperature fluctuations, humidity, moisture retained within the stone, and other environmental factors.
Milano Monuments does not provide a warranty or guarantee for the longevity, adhesion, color retention, or durability of paint, gold finishes, lithochrome, or similar coloring materials applied on-site at the cemetery.
This limitation applies to the finishing materials and their performance over time and does not exclude responsibility for improper application or workmanship.
Purchaser Initials: __________ (When applicable)
Ceramic photographs and other memorial accessories may be installed on existing memorials using mounting methods appropriate for the stone, accessory, and installation conditions.
When installation is performed at the cemetery, adhesion and long-term performance may be affected by weather conditions, temperature, moisture retained within the stone, surface condition, and natural environmental exposure.
Milano Monuments will exercise reasonable care when installing ceramic photographs and accessories; however, the longevity of mounting materials and adhesion cannot be guaranteed against deterioration caused by environmental conditions, existing stone conditions, or circumstances beyond Milano Monuments' reasonable control.
This limitation does not exclude responsibility for improper installation or workmanship. Any applicable manufacturer's warranty on the ceramic photograph or accessory remains subject to the manufacturer's terms.
Purchaser Initials: __________ (When applicable)
If additional engraving, restoration, cleaning, refinishing, repairs, materials, foundation work, or other services are necessary beyond the original scope of the order, Milano Monuments will notify the Purchaser of any additional charges and obtain approval before proceeding.
Additional work will be billed at current rates.
Full payment is required before work is scheduled, unless otherwise agreed to in writing.
By signing the Purchase Agreement, the Purchaser acknowledges that they have reviewed, understood, and agreed to the services, pricing, and details outlined in their order, along with Milano Monuments, LLC's applicable Terms & Conditions, which are incorporated into and made part of the signed Agreement.
The Purchaser acknowledges and accepts the nature of the services being performed, including applicable weather and scheduling limitations, existing memorial conditions, and any limitations associated with matching lettering, restoration, removal, transportation, on-site finishing materials, and memorial accessory installation.
The Purchaser is responsible for carefully reviewing and verifying all names, dates, spelling, lettering, designs, photographs, placement instructions, and other order details before providing final approval. By signing the Agreement, the Purchaser confirms the information is correct and authorizes Milano Monuments to proceed with the approved work.
