"You all did an excellent job on my Mom's marker placed at Brookdale Cemetery. The craftsmanship that went into making the marker for her grave is truly amazing. I sent the picture to a few friends in Ohio and they were very impressed. They even noted they would recommend your company to anyone based off of the picture alone. Job well done!"
Reba J Carroll
"I just want to thank you again for your kindness and generosity; you helped me decide on a beautiful memorial for my husband Scott. I so appreciate the guidance and compassion you showed to me and my family. I am very happy to have made the decision to work with the Milano family on this important step."
The Bletsh Family
"I want to send all of you thanks for the magnificent service you showed my family. Your representative Dave did an extraordinary service for us. I thought he went above his job to accomodate our requests. His patience was so kind and he was so understanding. Please give him our heartful thanks.
P.S. the monument was awesome"
The Vento Family
"Thank you very much for the help you have given us in picking out John's and my memorial stone, and all that happened along the way. You were very kind to us. God bless you for all you do for others."
The Brezina Family
"Thank you for all of the personal attention you gave to our family when selecting and designing Irene Stacko's memorial monument. It is just beautiful and many family members and friends have complimented us on the beauty and design- thanks to you! We appreciate the kindness and sympathy shown to our family during this difficult time."
The Stacko Family
"So often people rush to write about a bad experience they've had. I wanted to share a most pleasant experience with you that I had with Allison. From start to finish, she was exemplary in her service. She communicated effectively with me. This was not an easy time for me, but Allison helped to ease the burden. She is certainly a great addition to your team. Thank you!"
"From the bottom of my heart, thank you! Thank you for your understanding and compassion you showed towards me. You put me at ease when choosing a stone for my husband. I especially appreciated you informing me about what I needed to do, and all the benefits you afforded me and my family, we greatly appreciate that too."
The Ziegler Family
"I couldn't begin to thank all those who so generously took part in the designing of Bob's gravestone! It was such a pleasure working with all of you and I and my family thank you sincerely for all you've done. God bless each and every one of you!"
"I want to personally thank you for all your patience and expertise in designing our memorial. You took the time to repeatedly meet with us and redesign the memorial from our own design until we were satisfied. I will continue to recommend you to my friends."
The Dimmick Family
"We can't thank you enough for the beautiful memorial you created for our beloved Jaclyn. Your kindness and generosity through this process was so comforting. Everyone we met at Milano's was amazing and we are forever grateful to all of you."
The Wulf Family
"My wife and I recently stopped in to order a headstone for both of my parents and worked with your team member Craig Rieth. We rarely see such amazing customer service he showed us with patience, understanding and a great knowledge of your products. He guided us through a difficult process very professionally and compassionately.
Thank you for providing us with such great customer service."
Jeff and Meg Riegler
"The family of PFC Terrance J. Daley (May 30, 1966) thanks you for your kindness, resources, and support in not forgetting."
The Daley Family
"Thank you for adding the flag and World War II to my husband's marker. I've enclosed a clipping so you know you have honored a veteran who helped defend us all."
"We were very pleased that you showed us the many smaples and types of monuments we could purchase. I'm sure the rest of my family will be well pleased with the final monument."
"Thank you ever so much for special ordering the St. Francis of Assisi medals for my daughters. That was a very kind gesture on your part, and I thank you for caring."
Milano Monuments Customer
"Thank you so much for all you have done for us during our sorrow, and thank youfor being such a dear friend of my daughter."
Milano Monuments Customer
"Just want to say thank you for the kind young gentleman who took my request, when I told him of the broken vase at my parents' gravesite."
"I want to take a minute to tell you how beautiful the monuments for both of my parents had turned out. Thank you for your individualized time and special efforts to make this happen!"
Milano Monuments Customer
Thank you for your special attention to Bob's monument. It is very classy, as Bob was, and a nice marker. You really outdid yourself to accomodate us."
"Heartfelt thanks for helping us choose our family plot. The stone is gorgeous.
The cross and vase were greatly appreciated and something we will always treasure."
Milano Monuments Customer
"I want to tell you how very pleased we are with the way our headstone turned out- it's beautiful! We had no idea how to do this, and are really grateful for your kind help and expertise in this matter. Our son was right- you are a very nice, caring group of people!"
Bob and Carol Rini
"Thank you so much for your kindness and knowledge during the purchase of a marker for my husband. We appreciate the timely manner it was laid and it looks excellent, as discussed. We are so happy we were set up with such a fine salesperson and expert company."
"We would like to express our gratitude and profound appreciation for the "special order" inscription you placed on our dad's cemetery marker for us (4th Air Force insignia and dates of military service). It is beautifully done, and we are extremely pleased.
It has been a gratifying experience to deal with your company. Your instantaneous coordination with the cemetery, your quick follow-through, and the beauty of the completed work attest to your integrity.
Thank your for your professionalism, and for helping us to honor our father."
The Cicirella Family
"You were so kind and understanding when I came into your store. My emotions were very confusing and upsetting for me that day. I thank you for your patience and thoughtfulness"
Milano Monuments Customer
"Thank you for taking care of my mother and step-father. I and they greatly appreciate you taking the time to see them personally.
I'm always happy to refer anyone I can to patronize your firm and I do send all my personal family members to you. Thanks again."
"Ironically, one year to the day (September 12th) after my dad passed away, we received in the mail your photographs of his memorial stone and of his grave marker.
Your photos could not have come at a better time, for the anniversary of September 11th and 12th were weighing heavily on our hearts. Thank you for your professionalism, consideration, and special effort."
John S.L. DeMoss & Family
"The quality of the stone, the lettering, and especially the etching of my brother's portrait were just perfect. The picture was duplicated in such a way that when we go to the cemetery, it is so lifelike that it just brings tears to our eyes.
I know many people take for granted what you and your company do, but to me it means more than you could ever imagine. I wanted to take time to recognize your outstanding workmanship and want to thank you for making our decision "the right one"!"
"Thank you for making my husband's stone so beautiful. You don't know how much it meant to us to have it for his birthday. God bless you!"
The Lababdi Family
"My thanks cannot be expressed adequately to impress on you how happy you made my husband and I in replacing our daughter's headstone, Sharon.
It had been damaged at the cemetery, refinished by a monument maker very poorly, then redone by your excellent etcher. Please let him know what a wonderful job he did- this is really our "Sharon Rae" as only he could make her. The shading, shadows, eyes, everything about her, he brought to life! I've felt we could reach out and touch her, as everyone else had told us. Your artist is truly a gem and much appreciated.
Thank you for all your care and patience, from the bottom of our hearts."
The Roth Family
"Your customers think you're "tops"! I'm sure they will also pass the good word on. You do excellent work! I always will cherish the beautiful stone you had made for my mom. I am very pleased I went to you!"
Daniel A. Tokay
"I want you to know how happy I am with the monument you made for my husband and I. it is beautiful! I appreciate how nicely you treated me when I was so sad.
I would recommend you to any of my friends because of the work you do and your kindness when someone needs you. Thank you very much and God bless you!"
On behalf of my family and myself we would like to express our sincere gratitude for the excellent workmanship performed on our monument, and also for your warm, personal attention given to us at our most vulnerable time. You will be highly recommended by us!"
The Kulak Family
You did so well with our Father's Day June delivery time and I'm so pleased with the work on the stones. You made every effort to help me at a difficult time in my life. Thanks again."
"I am so pleased with my mother's lovely headstone. Your expert design advice- together with the distinctive engraving- has resulted in a perfect memorial."
I was so pleased the Munshower monument was installed earlier than expected and even more pleased when I saw it.
You did an exquistite job. The monument is beautiful! One that I'm proud to have in my parents' memory.
I'm grateful that I selected Milano's."
"Thanks Marie, for your caring service. I truly appreciate the time you took to make the memorial just right."
The Havelec Family
Thank you so much for all you did to make the Mary statue for my mom a reality. She is absolutely beautiful.
We appreciate the individual attention that you and all of the Milano's staff have given to my dad and our family. Although I am sure you have many projects going on at once, you made us feel very special, as though we were the only ones."
The Kaul Family
"Thank you for the beautiful wooden cross you made for our grandson David, it was so very thoughtful of you to do that for us."
The Polivka Family
"Thank you so much for making a difficult time and decisions so much easier. I worked with Jim on my father's headstone and he was so kind and compassionate. The stone is beautiful. My whole family is very pleased. Thank you for the beautiful work! Very happy!"
The Foxall Family
"I would like to thank Jim Milano and David, our salesperson/designer, and the production team on a GREAT job on the Pelyak monument. Milano's has a long history with our family, with my father's parents starting back from 1963, and brother (1993), and sister (2003). Again, thank you!"
"Dave- it looks great to me!
Thanks for all of your help! You've been so easy to work with and so helpful- it's made a difficult task almost fun! (almost)"
"Totally satisfied with the monument and services"
B. Paul Jones
"The service was excellent. I really appreciate the care and concern expressed during this process."
The O'Bannon Family
"We were completely satisfied with the service and professionalism. They were very helpful in helping us with what we wanted. It was a very easy process because the memorial was not needed at this time. We wanted everything in order for our children and each other."
Thomas and Jean Black
"My dealings with you were very nice. I'm glad I picked Milano's for our needs, thank you."
"The finished marker looks great - thanks to Sal for your help and suggestions! We were very happy with the service we received."
The Bowlby Family
"Thank you for your kindness, concern, and professionalism.
I went to another establishment and left knowing I would not buy from them because of their cold and aloof manner.
Bret was so caring and compassionate- a necessary characteristic during the most difficult time of someone's life."
The Vitantonio Family
"Thank you thank you thank you! I have never felt so completely satisfied, with all the care and time your staff took to assist me. Living out of state, it can be tricky. From what my family tell me, it is beautiful. My mother would be pleased with my choice."
Milano Monuments Customer
"Keep doing what you're doing. Great job."
The Sawyer Family
"Thank you so much for the wonderful job you did for me and my family. We are extremely satisfied with our father'sstone. It really brought me to tears when I visited the cemetery and saw the stone for the first time. We are greatful for what you have done, words cannot explain... Thank you!"
The Rodriguez Family
"I would like to thank the Milano family for their care and concern at this time. For myself and my children- our sincere thanks!"
The Ozello Family
"I have no suggestions. Everyone was considerate, kind, and helpful."
"You all made my difficult time a wonderful, meaningful, everlasting experience. I treasure the picture of the young man that inscribed Chuck's stone when I inspected it at the shop. Thank you all so very much."
"Continue the excellent work!"
The Luzniak Family
"Bret, Elaine, and JoAnn were exceptional in their caring for my needs. Yes, I would definitely recommend Milano!"
"I was very grateful to Bret for contacting St. Theo in regard to the size of the headstone that they were requiring an expense I couldn't afford. He walked that extra mile for me and my sister-in-law."
The Mellis Family
"I really liked the way we designed the memorial on the spot. Sal was very polite and courteous. I was really satisfied.
Keep up the good work!"
The Parsons Family
"We visited the cemetery yesterday and were very pleased with the headstone. Thank you for getting it in before Thanksgiving. It is beautifully done- clear and exactly as requested- but even prettier than expected. Our sincere thanks to Jim for his time and assistance. It was a pleasure to meet him and we were very impressed with the work done in your plant."
Milano Monuments Customer
"I have no suggestions. You covered all the bases excellently! I appreciated your reasonable prices, letting me know what I could get in a starting package, and not just piecemeal. Thank you for making my first experience easy."
The Moore Family
"I found both people I dealt with to be sensitive, caring, and helpful. Thank you."
The Rolinc Family
"The staff is very knowledgable and very sweet. Keep up the good work."
The Glinska Family
Thank you so much for taking such good care of my mom! You were so kind and so patience with us.
You now have someone else that walked into your life who will never forget your kindness. Thank you for all your help and making a difficult thing a lot less painful."
"Thank you very much for your patience, consideration, and caring time on repairing the Myers monument and the making and placement of our foot markers at Alger Cemetery."
Phyllis and Louis Petruska
"It is certainly a wonderful monument. thank you for such a wonderful job. Everyone is calling about it. We have never seen such a beautiful monument. I will keep you in my prayers and thoughts of appreciation forever."
"First and foremost, we'd like to express our gratitue to Marie for her efforts to help us understand and feel at ease with the process of choosing a memorial for our son; she made us feel comfortable throughout the painful experience, and at the end, confident of having selected with her assistance the right monument to honor his memory and perpetuate our family name. We felt Marie was genuinely interested in our wishes, and her concerns sincere beyond the business needs. Thank you and God bless!"
The Espinoza Family
"The two people I dealt with were the kindest people you would ever want to meet. They could not have been nicer. They made the whole experience a pleasant and memorable one. With the tour through the plant, it made me feel welcome and a part of the whole process. True professionals, greatly appreciated!"
"We met with Jim, and appreciate all of his help and time. The monument was delivered without any problems and it is as beautiful as the computer design. We appreciate that the Milano family knows how important good service and reliability is at a difficult time."
The Nickels Family
"Very satisfied with all aspects of the memorial. Bret was very compassionate, understanding, and thoughtful. He helped me through a difficult time."
"Very happy with the whole process. Thank you!"
The Stainbrook Family
"Can't get better than excellent!"
The Hicks and Verhosek Families
Thank you for your kindness. Your job is not the type of work that makes you skip to work, but helping people please their loved one's desires is a good thing.
Thank you and God bless you!"
My entire family would like to say "thank you" to Milano Monuments. We are grateful for the time you spent communicating with us, your patience with us, and most of all, the incredibly beautiful finished stone. You did a fantastic job on this and we know Ivan would have loved it. You do outstanding work."
"To the staff of Milano Monuments, especially Jim, Zach, and Elaine,
Thank you so much for putting up with the weekly phone calls from me about Ptl. Oresko's stone! It was finished right on time and looks wonderful. Thank you guys so very much!"
Ptl. Darby and Jeunikar
"I wanted to thank you! The stone is delivered and placed. I will recommend you to all my friends!"
"We applaud all of your staff, but would like to pay the highest compliments to Craig Rieth.
This may embarrass the man, but in our humble opinion three things about him stand out- (1) His creative suggestions and genuine concern for the best design outcome on both headstones; (2) His complete willingness (he offered!) to stay late this past Monday evening so we could arrive after your closing hours to view the finished product; (3) His attention and focus in answering every question we had to our complete satisfaction.
The stone engravers and finishers deserve our thanks as well for their beautiful and expert artisanship.
Thanks to all your staff, but especially to Craig, as he was our main point of contact. Craig Rieth is the perfect example of the type of employee who truly makes a company standout by "exceeding the customer's expectations". Please thank him again for us, and thank you for having the astute business acumen in having him on your staff.
It is said: "word of mouth is the best advertising"- whom WON'T we tell about Milano Monuments.
Take care, God bless you all."
Ted and Monica Gardner
"To Everyone at Milano Monuments, Thank you! ...for your special thoughtfulness. Many thanks for the beautiful and timely inscription on the Szpatura Memorial Stone at St. Andrew Cemetery. It really meant a lot."
Milano Monuments customer
"Dear Beth, just a note to express my thanks and gratitude for your thoughtful assistance. It is very much appreciated."
MIlano Monuments customer
"Milano Family, I wanted to thank all of you, not just for what you did, which was wonderful, but for the warmth and the caring you put into it. You’re all very special people. Thank you for helping me make my husbands last wish come true. His memorial is beautiful."
Milano Monuments customer
"Dear Mr. Milano:
Words truly cannot express my thanks and appreciation for the beautiful monument in honor of Officer Joshua Miktarian. I have heard nothing but the highest praise for your design and the craftsmanship displayed in the engraving. I was very happy to see you at the memorial dedication so you could witness the outpouring of support for Holly, Thea, the Miktarian family and certainly for our safety forces. You and your team at Milano Monuments were instrumental in having the evening come together to form a beautiful memory and a fitting memorial in which we can all be proud.
We plan to acknowledge Milano Monuments participation in the memorial at the council meeting on August 25 at 8 PM at 10075 Ravenna Road. I look forward to seeing you at Twinsburg City Hall on August 25th."
I cannot thank you enough for the beautiful stone and workmanship that Milano Monuments performed on my husband's gravestone. You gave our family comfort."
"Dear Bret, Jim and Marie,
Thank you for embracing my family with such love and patience the other day when we stopped in to discuss a grave maker for our mother. We received much, much more than we expected. We walked in thinking that we were walking into a retail shop where the focus would be making a sale. Money didn't come up until we brought it up and that was after a long conversation and a tour. Marie made my sisters and I feel as if she was a long lost friend. She let us ask questions that we are sure she has heard a thousand times before. That is not a typical salesperson move.
My sister's and I talked non-stop all the way back to Euclid about how good we felt about talking about something so painful, the grave maker for our mother. Marie was wonderful. We wondered if she was aware of how long we we there. None of us noticed her looking at her watch. She gave us her time and undivided attention. I didn't think it could get any better than that and the next day it did. I returned the next day with my brother who is the deep pockets of the family. That is when we met Brett and Jim Milano. They were just as kind and patience with my brother and I as Marie was with girls of the family. I know this is a very long email but your treatment towards us was wonderful and a simple thank you didn't feel right. In addition to our business you deserve a long note of appreciation. You will hear from us very soon. That much I promise. I feel odd writing this but it was a pleasure meeting you all. Pauline Hill. Say hello to Peter for me."
"To the Staff of Milanos
I had been in Milano Monuments many times before I had to purchase my husband’s headstone. Flowers for the cemetery, candles, books and Christmas items were just some of my previous purchases. So when it came time for this very important purchase there was no question were I would be going.
From the first time I walked in I felt the people there were truly concerned with seeing my vision through to a completed stone. Jim was wonderful in taking my ideas and bringing them to life in an eternal monument to my husband. Through the many revisions, changes and even additions after the stone was complete, there was never a problem. I felt that when you were dealing with me I was the only customer you had.
The staff at Milanos meets people during the worst times of their lives. The empathy that you feel is apparent to the customers. You never make a person feel like they are just another sale; you make us feel your true care and determination to make the process easier for us. Maybe this is why as you drive through Holy Cross Cemetery you can spot the stones done by Milanos. They are the ones that not only show the information of the person buried, but the love of those who purchased it and dedication of those who created it.