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Milano Monuments LLC
At Milano Monuments, we value the trust families place in us. Since 1969, we have been committed to providing compassionate service, quality craftsmanship, and personalized memorials. Protecting your personal information is an important part of that commitment.
This Privacy Policy explains how Milano Monuments ("we," "us," or "our") collects, uses, stores, and shares information when you visit our website, contact our team, request services, or purchase a memorial.
We may collect the following types of information:
We collect information directly from customers, website visitors, and authorized representatives, as well as through technologies used to operate and improve our website.
We use collected information to:
Milano Monuments uses secure, cloud-based business platforms to manage customer relationships, memorial orders, and financial transactions.
HubSpot – Customer Relationship Management
We use HubSpot to organize customer inquiries, contact information, communications, and marketing activities.
Customers may be designated as non-marketing contacts when they are no longer included in active marketing campaigns. Their information may remain in our customer relationship management system for customer service, historical reference, and legitimate business purposes.
StoneSpot – Memorial Order Management
We use StoneSpot, a cloud-based order management platform, to maintain information associated with customer memorial orders.
This information may include contact details, memorial specifications, cemetery requirements, production details, installation information, and related order records.
QuickBooks – Accounting and Payments
We use QuickBooks in connection with StoneSpot for accounting, invoicing, and payment processing.
Although our website does not operate an online shopping cart, customers may be provided with a secure payment option through our order management and accounting systems to make deposits or payments.
Payment information is handled through the applicable payment services and is subject to their security practices and privacy policies.
Milano Monuments uses website analytics and digital advertising services to understand visitor activity, improve our website, and introduce our services to prospective customers.
These services include:
Google Analytics
Google Analytics helps us understand how visitors find and interact with our website, including website traffic, page visits, and general visitor behavior.
Google Ads
Google Ads allows us to advertise our products and services through Google's advertising network and evaluate the performance of advertising campaigns.
Facebook and Meta Advertising
We use Meta advertising services, including Facebook Ads, to promote Milano Monuments and measure advertising effectiveness.
These technologies may use cookies, pixels, or similar tools to collect information about website interactions and advertising activity.
Depending on the technologies and settings in use, advertising providers may use collected information for measurement, attribution, personalization, or other purposes described in their privacy policies.
Milano Monuments primarily uses digital advertising to reach prospective customers and does not routinely use existing customer records for ongoing advertising retargeting.
You may manage certain advertising preferences through Google, Meta, and your browser settings. Where required by law, we will provide additional privacy choices regarding advertising cookies and related data sharing.
Milano Monuments may communicate with prospective customers about memorial products, services, educational information, and company updates.
Marketing communications are managed through our customer relationship management systems.
Customers and prospective customers may be removed from active marketing lists or designated as non-marketing contacts when continued marketing is no longer appropriate.
This does not necessarily result in deletion of their customer records.
Recipients may unsubscribe from promotional emails using the instructions included in those messages or by contacting Milano Monuments directly.
Important order-related and customer service communications may continue when necessary.
At Milano Monuments, we recognize the importance of protecting the personal information entrusted to us by our customers and their families. We are committed to respecting their privacy and maintaining the confidentiality of their information.
Milano Monuments does not sell, rent, trade, or provide customer personal information to third parties for their independent marketing or promotional purposes.
Customer information is collected and used solely for legitimate business purposes, including responding to inquiries, designing and producing memorials, coordinating cemetery requirements, processing orders and payments, maintaining customer records, and providing ongoing customer service.
To support our business operations, we utilize trusted third-party service providers for customer relationship management, order processing, accounting, payment processing, and other essential business functions. These providers may access or process certain customer information as necessary to perform services on our behalf, subject to applicable agreements and privacy and security requirements.
Our website also utilizes analytics and digital advertising technologies that may automatically collect certain website usage information and online identifiers, as described in Section 4 of this Privacy Policy.
We may disclose personal information when required by applicable law, to protect our legal rights, or when reasonably necessary to fulfill an authorized customer request.
Milano Monuments does not sell customer lists or provide customer contact information to outside businesses for their own advertising or solicitation purposes. We remain committed to using the personal information entrusted to us responsibly and only for the purposes described in this Privacy Policy.
Customers may provide photographs, names, dates, artwork, and personal information for memorial design and production.
We use this information to fulfill memorial orders and related customer service needs.
We recognize the personal significance of these materials and handle them with care.
The use of customer-submitted materials for advertising, promotional publications, or other public marketing purposes is governed by applicable law and any permissions or agreements obtained from the customer.
We use reasonable administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, disclosure, alteration, or misuse.
Our business systems may rely on third-party cloud providers with their own security measures.
Although we take reasonable precautions, no electronic system or internet transmission can be guaranteed completely secure.
Milano Monuments retains customer information for as long as reasonably necessary for business operations, customer service, memorial order history, accounting, legal compliance, and other legitimate purposes.
Because memorials are long-lasting products that may require future service, customer and order records may be retained for extended periods.
Marketing contact status and customer record retention are managed separately. Removing someone from an active marketing list does not automatically delete their customer or order information.
When information is no longer needed, we take appropriate steps to delete, anonymize, or securely maintain it as required by applicable law.
You may contact Milano Monuments to request:
Additional rights may apply depending on your state or country of residence.
We will review and respond to requests as required by applicable law and may verify your identity before fulfilling certain requests.
Our website may contain links to external websites, including cemeteries, social media platforms, and payment services.
These websites and services operate under their own privacy policies and security practices.
Milano Monuments is not responsible for the privacy practices or content of independently operated third-party websites.
Our website is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information online directly from children under 13 without appropriate authorization.
If we become aware of information collected in violation of applicable children's privacy laws, we will take appropriate steps to address it.
We may update this Privacy Policy periodically to reflect changes in our services, business operations, technologies, or legal obligations.
Updates will be posted on this page with a revised effective date. Additional notice will be provided when required by law.
If you have questions regarding this Privacy Policy or wish to submit a privacy-related request, please contact:
Milano Monuments
14600 Brookpark Road
Cleveland, OH 44135
Phone: (216) 362-1199
Email: website@milanomonuments.com
Website: www.milanomonuments.com
At Milano Monuments, we appreciate the opportunity to serve families and remain committed to respecting their privacy and protecting the information entrusted to us.
